Privacy Policy

Last Updated: 02/01/2026

TABLE OF CONTENTS

  • PART I: Introduction
  • PART II: General Privacy Policy
  • PART III: SMS/Text Messaging Privacy

PART I: INTRODUCTION

Vela Wellness ("we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, receive healthcare services, or interact with us.

By providing personal information, you expressly consent to the practices described in this Policy.

If you do not agree, please do not use our services.

Protection of Personal Information

We use administrative, technical, and physical safeguards to protect your data.

However, no system is 100% secure. You transmit information at your own risk.

Important Information About This Policy

We may update this Policy from time to time.

Material changes will be posted on our website with a revised “Last Updated” date.

Continued use means acceptance.

Please review this Policy periodically and keep your information updated.

Contact Information

Vela Wellness
310 3rd Ave SE
Cedar Rapids, IA 52401
Email: info@velawellness.com
Phone: 319-201-0004

PART II: GENERAL PRIVACY POLICY

This section covers information collected through our website, applications, and interactions.

We comply with applicable state and federal privacy laws.

Information We May Collect

Information You Provide

We may collect:

Contact Information

  • First name
  • Last name
  • Email
  • Phone number
  • Address

Account Information

  • Username
  • Password
  • Account preferences

Demographic Information

  • Age
  • Date of birth
  • Gender

Medical Information

  • Medical records
  • Diagnoses
  • Treatment plans
  • Lab results
  • Prescriptions
  • Health assessments

Payment Information

  • Credit card data
  • Billing address

Communication Content

  • Messages
  • Feedback
  • Surveys

Marketing Preferences

  • Communication settings

We may anonymize or aggregate data.

Information Collected Automatically

Device & Usage Data

  • IP address
  • Browser
  • Device type
  • Pages visited

Location Data

  • General location via IP

Cookies
Used for personalization, analytics, and marketing.

Web Beacons & Pixels
Used to track content engagement.

Analytics
We use tools like Google Analytics.

Information from Other Sources

We may receive data from partners, vendors, healthcare providers, and affiliates.

This improves accuracy and service quality.

Social Media Information

Your social media activity may be visible depending on your settings.

We are not responsible for third-party platform practices.

How We May Use Your Information

We may use your data to:

  • Provide healthcare services
  • Manage accounts
  • Process payments
  • Improve website experience
  • Collect healthcare data
  • Send reminders
  • Provide customer support
  • Send marketing messages
  • Improve services
  • Prevent fraud
  • Comply with law
  • Enforce agreements
  • Send surveys

Our Marketing Efforts

We send marketing messages where legally allowed.

You may unsubscribe anytime.

How We May Share Your Information

We do not sell your data.

We may share it with:

  • Service providers
  • IT vendors
  • Payment processors
  • Healthcare providers
  • Marketing vendors
  • Analytics providers
  • Legal authorities
  • Professional advisors
  • Business successors

We may also share data when disclosed at collection.

Cookies and Tracking Technologies

We use:

Essential Cookies – Site functionality
Performance Cookies – Analytics
Functional Cookies – Preferences
Advertising Cookies – Ads

You can manage cookies via browser settings.

Your Choices and Rights

Account Updates

You may edit your information anytime.

Marketing Opt-Out

Use “unsubscribe” in emails.

Cookies Control

Adjust via browser settings.

Do Not Track

We do not respond to DNT signals.

Google Analytics

You may use Google’s opt-out tool.

Deletion Requests

Contact us for account deletion.

Rights for California Residents

California residents may request information under the Shine the Light Act.

Contact us to manage preferences.

Data Retention

We retain data as required by law.

Medical records follow federal and state regulations.

Children’s Privacy

Services are not for users under 18.

We do not knowingly collect data from minors.

Third-Party Links

We are not responsible for external websites’ privacy practices.

Review their policies separately.

Contact Information

Vela Wellness
310 3rd Ave SE
Cedar Rapids, IA 52401
Email: privacy@velawellness.com
Phone: 319-201-0004

PART III: SMS/TEXT MESSAGING PRIVACY

This section explains how we manage SMS data.

SMS Data Collection

We may collect:

  • Phone number
  • Consent status
  • Message history
  • Opt-in/out records
  • Text content

How We Use SMS Data

We use SMS data to:

  • Send reminders
  • Provide updates
  • Share wellness tips
  • Send promotions
  • Respond to inquiries
  • Manage preferences
  • Compliance purposes

SMS Data Sharing

We may share with:

  • SMS providers
  • Legal authorities
  • Safety entities

We do not sell SMS data.

Message Frequency & Costs

Frequency varies.

Carrier fees may apply.

Opting Out

Reply STOP to unsubscribe.

You will receive confirmation.

Transactional messages may continue unless requested.

SMS Help

Reply HELP
Or contact:

info@velawellness.com
319-201-0004

SMS Data Security

SMS is not end-to-end encrypted.

Do not send sensitive data via text.

SMS Data Retention

We retain SMS data for legal and operational needs.

Opt-out records are kept indefinitely.

#90390431 (rev. Jan. 2026)

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